Automate customer conversations with an AI copilot for Bitrix24
Capture requests instantly, sync context to CRM, and deliver proactive support without slowing your team down.
Deep Bitrix24 integration
BureauBot is built specifically for Bitrix24, leveraging every capability of the platform for seamless automation
Open Channels
- WhatsApp, Facebook Messenger, Instagram
- Telegram, Viber, Apple Messages
- Website chat widget integration
- Email conversations unified
Field Mapping
- Custom CRM field synchronization
- Contact & company enrichment
- Deal and lead auto-creation
- Product catalog integration
Stage Changes
- Automated deal stage progression
- Lead qualification workflows
- Status updates based on conversation
- Custom business process triggers
Automation
- Task creation and assignment
- Follow-up reminders scheduling
- Document generation
- Approval workflow initiation
Real-time CRM Sync
Every conversation instantly updates your CRM with enriched contact data, sentiment analysis, and next-best-action recommendations.
Why BureauBot
Built for enterprise teams who need reliability, security, and measurable ROI
Instant Knowledge Access
Tap into your entire knowledge base instantly with semantic search and RAG technology. No more hunting through documentation.
Enterprise-Grade Security
Role-based access control, audit trails, and compliance with GDPR, MENA, and industry standards built-in from day one.
Multi-Channel Support
Unify conversations across email, chat, social media, and phone through Bitrix24 Open Channels integration.
24/7 Availability
Provide consistent support around the clock without burning out your team. Handle peak loads effortlessly.
Smart Escalation
Automatically route complex issues to the right human expert based on skills, availability, and historical performance.
Continuous Learning
AI improves over time by learning from agent interactions, customer feedback, and resolution patterns.
Frequently Asked Questions
Everything you need to know about BureauBot and how it works with Bitrix24
Most customers are up and running within 15 minutes. Our guided setup walks you through connecting to Bitrix24, configuring your knowledge base, and customizing conversation flows. For enterprise deployments with custom integrations, implementation typically takes 1-2 weeks.
BureauBot intelligently escalates to your human team when confidence is low or the query is complex. You can configure escalation rules, assign specialists by topic, and ensure customers always get accurate answers. The bot learns from these escalations to improve over time.
Yes. BureauBot is built with enterprise-grade security, including encryption at rest and in transit, role-based access control, and audit trails. We're compliant with GDPR, MENA regulations, and industry standards. Your data never leaves your control and isn't used to train shared models.
Absolutely. You control the bot's tone, language style, response length, and personality traits. Configure different personas for different channels or customer segments. Add custom greetings, branded responses, and department-specific knowledge bases.
Our pricing is based on conversation volume, not channels. Whether customers reach out via WhatsApp, email, or web chat, it counts as one conversation. All Bitrix24 Open Channels are included in every plan with no additional fees.
Ready to transform your Bitrix24 support?
Join forward-thinking ops and IT leaders who are already using BureauBot to deliver exceptional customer experiences at scale.